Returns & Exchanges
At Ice Cream For Bears, we stand by the quality of our honey-sweetened treats, but due to the perishable nature of frozen goods, we cannot accept physical returns. If your order arrives damaged or melted, please contact our Bear Support team within 24 hours for a full refund or replacement.
Document the Issue
Take clear photos of the damaged packaging, the dry ice condition, and the pints themselves to help us evaluate the claim.
Contact Bear Support
Email our team at support@icecreamforbears.com with your order number and the photos within 24 hours of delivery.
Review Process
Our team will review your request within 2 business days to ensure it meets our quality guarantee standards.
Resolution
Once approved, we will either ship a fresh batch of pints to your cave immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing